Frequently Asked Questions

You got the questions...we (hopefully) have the answers!

If you can't see your question below get in touch with us and we'll get back to you as soon as we can.

All items will be charged a Restock Fee for freight including but not limited to incorrect size orders.

How can I pay for my order?

We accept credit cards from VISA, Mastercard, and American Express.
We accept PayPal and Afterpay.

Is your website secure?

We use XYZ.

Can I pick up my order at Pullins Ski Shop in Mansfield?

No you can’t unless you have been in contact with us to make an alternate arrangement. All orders are shipped from our external warehouse.

Where will my order be shipped from?

Your order will be shipped from our warehouse. Please do not visit Pullins Ski Shop in Mansfield to pick up your order unless you have been in contact with us to make another arrangement.

Order Track

You will be provided with a shipping confirmation email once your order has been processed. Your tracking number will be included on this email.

I’ve used my gear and something doesn’t seem right?

All items sold are covered under Australian Consumer law. If you think your item may be faulty please get in touch with us to talk through your options.